Return & Refund Policy – Ranaghat Furniture House
At Ranaghat Furniture House, we strive to deliver high-quality furniture and ensure customer satisfaction. However, if you are not fully satisfied with your purchase, please review our return and refund policy below.
📦 Return Eligibility
You may request a return under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery
- The issue is reported within 48 hours of delivery
- The product is unused and in original condition
- Original packaging, invoice, and accessories are available
❌ Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order furniture
- Products damaged due to misuse or improper handling
- Items without original packaging or invoice
- Products returned after the allowed time period
🔄 Return Process
To request a return:
- Contact us within 48 hours of delivery
- Share product images/videos showing the issue
- Our team will verify and approve the request
- Once approved, we will arrange pickup or guide you on the next steps
💰 Refund Policy
- Refunds will be processed after the product is inspected and approved
- The refund will be issued via the original payment method
- Refund processing time is 5–7 business days
🔁 Replacement Policy
- If the product is damaged or defective, we may offer a replacement instead of a refund
- Replacement depends on product availability
🚚 Shipping & Return Charges
- If the return is due to our error (damaged/incorrect product), no charges will apply
- In other cases, return shipping charges may apply
⚠️ Important Notes
- Minor color or design variations may occur due to lighting or screen differences and are not considered defects
- Returns are subject to inspection and approval by our team
- Ranaghat Furniture House reserves the right to refuse returns that do not meet policy conditions
📞 Contact Us
For return or refund requests, contact us:
- 📱 Phone/WhatsApp: 7001554578
- 🕒 Support Hours: 10:00 AM – 9:00 PM (All Days)